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Network Administrator

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WHY WE NEED YOU

We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. Our company has grown in recognition over 15 years, often receiving many industry awards, and with that has come massive growth. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.

ABOUT YOU

  • You love technology and helping others use it
  • You are amazing at troubleshooting problems
  • You are a jack-of-all-trades and a master of a few
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have a degree in IT, certifications, and/or experience in technical support
  • You have competency in various technologies such as Citrix, Microsoft, Active Directory, Network Monitoring systems, Group Policy Management, etc
  • You are an experienced Network Administrator

WHAT YOU WILL DO

You will work on a team to provide excellent technical support of our cloud products and services.  Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Your focus will be divided into four main areas: escalation point for the service team, application installs, application updates, and network team.

Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily. On a typical day, you will solve one to two client requests. Specifically, you will:

  • Provide advanced technical support to Xcentric’s cloud servers, applications, client networks, and managed firewalls 
  • Maintain an in-depth knowledge and understanding of Xcentric technologies, hosted applications, services and firewalls
  • Assist in developing documentation, knowledgebase and best practice guides
  • Complete special projects and tasks assigned by management
  • Provide feedback to the Project Manager for any process during the onboarding that needs improvement
  • Provide assistance to the project team by completing assigned tasks and supporting onsite resources
  • Communicate highly technical information to both technical and non-technical users
  • Ensure a positive client experience and high client satisfaction

BENEFITS AND PERKS

  • Competitive Salary
  • Comprehensive medical, vision, and dental healthcare coverage
  • Flexibility to work from home
  • Progressive personal time-off policy
  • 11 paid holidays annually
  • Paid volunteer week – Pick your favorite place to serve and give back.
  • 401k Plan with company match
  • Personal training reimbursement program
  • Basic life insurance at no cost to you
  • Casual dress code
  • Office ping pong and shuffleboard tables
  • Fun company events
  • Office snacks

APPLY

 

Department
Hosted Services
Location
Alpharetta, GA or Bozeman, MT
Travel
10-15%

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About Xcentric

Xcentric is a fast growing company that has taken the lead in the exciting field of technology solutions for CPA firms. We work hard, but we're passionate about what we do, and we have fun doing it.
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