For issues related to Gray Matter, Online Backup, Hosted Exchange, or Website hosting, we have a team of experts ready to help.

Try our Help Center for answers to common questions »
Use our Client Service Portal to enter a ticket »
Send an email to the Hosted Services Support Team »

You can always call us and let us know when you have an urgent issue or an emergency.

 Try our Help Center for answers to common questions »
Use our Client Service Portal to enter a ticket »
Send an email to the Managed Services Support Team »

You can always call us and let us know when you have an urgent issue or an emergency.

For assistance with billing, accounting, or sales please let us know how we can help.

Email our service team »

CALL US 678.297.0066

Business Office               Live Support Desk
Monday - Friday                Monday - Friday
8:30AM to 5:30 PM (EDT)   8:00AM - 8:00PM (EDT)

Call Center Operations
Monday - Friday               Saturday - Sunday
8PM to 8AM EDT               24-hours

Online submission of issues, via email or the Customer Service Portal (CSP) will be responded to only during normal business hours.

This is our Help Center site that has tons of helpful information ranging from every day questions & how to's to in-depth technology questions.

Can't find your answer? Submit a question and someone from Xcentric will answer it for you.

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