Tired of explaining your applications to generic technology consultants? Finally a technology firm you can call that knows your world and your applications. We help firms nationwide everyday on all things technology.
Xcentric’s Managed Services solutions provide more than server monitoring and remote management of your network systems. We utilize a series of best practices developed over more than 20 years experience providing IT management solutions to the Accounting Industry. We employ CPA-specific Best Practices for network management in the following areas: Show
ProSystemfx Tax, UltraTax, and Lacerte Updates
Security patch management
Spyware protection, detection, and removal
Disk drive analysis
User policy enforcement
A variety of other automated procedures to ensure your systems are running optimally
Whether you have an accomplished IT staff on board or have zero-to-little IT aid, we serve as an extension of your team. Our primary goal is to serve your firm in such a way that you can set technology concerns aside and stay focused on your clients. Our team and technologies do everything it takes to keep your systems running smoothly and your people pro-active. We have a variety of plans that can come along side and enhance any CPA firm’s business.
We monitor critical system events on servers and desktops to predict potential problems before they happen, and are immediately alerted of any system failures that can materially impact business continuity. This task requires around the clock surveillance, seven days a week.
Staffing for this activity can be difficult because of the time requirements as well as the broad base of knowledge required to react, analyze and resolve issues. Xcentric has invested significant resources into monitoring systems that do what no human can – look in every nook and cranny 24 hrs a day, 7 days a week – but we’ve taken it one step further and ensure a personal response to problems as they arise from our experienced staff.
Daily, weekly, and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail. This keeps you or your staff thinking ahead versus reacting to today’s happenings.
As tasks run, valuable data is gathered to spot trends and patterns that can be used to plan for future system changes or enhancements. This reduces, or eliminates, any impact on your business. Potential issues and problems are prevented; systems and people remain productive and working. In the case that a problem does arise, the response time is often within minutes, before you even know there is an issue.