Cloud Network Administrator

Role Objectives

Xcentric is a successful and widely recognized private company that provides technology hosting and consulting services to the SMB market and seeks a highly motivated, personable, flexible, experienced professional IT consultant to facilitate the technical support requests placed by our clients.

The Cloud Network Administrator is responsible for maintaining smooth-running operations for the Xcentric cloud network by monitoring systems to ensure service levels are maintained, dispatching appropriate personnel for issue resolution, funneling support escalation requests to the correct team members, and automating routine tasks.  A cloud network administrator must have a knack for technology design and system analysis. The ability to communicate effectively and manage multiple projects is also a must.

Skill Set

• Enterprise system monitoring experience such as Microsoft System Center Operations Manager, Solar Winds, Splunk, or the like
• Specialist in Windows support (Microsoft certification preferred but not required)
• Scripting/automation via PowerShell, VBscript, AutoIT or the like
• Citrix XenApp knowledge
• SAN storage infrastructure experience
• Resolve escalated application and system support issues
• Define problem management processes for service outages
• Troubleshoot root causes of problems through liaisons with external vendors and internal teams (e.g. Exchange, DBA’s, Storage team, Engineering team)
• Minimum 2 years of experience with Windows 200x, Active Directory / Send mail / SMTP

Location

We are accepting applications regardless of the applicant’s location. This position can work remotely as well as in the office.